Online Ordering - FAQ's

How do I login to my company site if I don't have a password?
If you're logging in to your company site for the first time, type in the url and click "Reset Password" in the bottom right of the login dialogue box. Enter your email address and a temporary password will be emailed to you. You can then login with the temporary password and click "Profile" to create your own unique password. For a demo, watch the "Login & Password" video above.

How many times can I change my password?
You can change your password as often as you like.

I don't see the document I'd like to order. How can I find it?
The easiest way to find a document on your company's site is to use the "Search" feature in the upper right of the site. Make sure you use the correct file name when searching. By using fewer characters in your search, you should see more results appear.

How can I reorder a document that I've ordered in the past?
If you've ordered documents in the past on your company's site, click the "Order History" option at the top of your screen. You can select the "Filter" option to search for a specific order. A "Reorder" option will appear next to each order and document. The reorder option will enter all previous order info into your shopping cart. PLEASE NOTE: If any files have been updated in the system since your last order, the "Reorder" option will order the old file. If you know a file has been updated since your last order, submit a new order.
For more info, watch the "Order History" video above.

I need my order to be completed same day or next day. How can I specify that?
In most cases, the Due Date option on your order will only let you select a minimum of 2 days out. However, you can use the Special Instructions dialogue box on your Order Summary screen to specify if you need a faster turnaround time. We will then contact to you to let you know if we can meet your deadline.